Network Issue - 03/02/2008
There is 15-25% packet loss to those users that are coming in on the Level3 Communications network. That's why pages are loading slowly for clients whose connections are coming through Level3 communications. Level3 Communications is a carrier in proxy between the datacentre and your ISP's, meaning it is not an issue of the datacenter, and not your ISP's so there is little we can do about it right now except wait for Level3 to address the packet loss.
04/02/2008
Christmas Support Announcement
IMPORTANT - D9 Hosting Seasonal Annoucement When Dan and I first started D9 Hosting, just a few short months ago, we never dreamed how successful D9 would become and how much we would both enjoy working to create the best service we could possibly offer for our fellow Internet Marketers. We would both like to sincerely thank you for your kind custom and for your support during 2007. We consider ourselves extremely fortunate that we have the best Clients that we could possibly hope for. During the Christmas period we are both committed to providing you with the best service possible without having to outsource our support desk. We know you are aware that we like to be very `hands-on', and we know you appreciate a personalised service from us both - this is something we strive to maintain. Whilst we both agreed from the very beginning that we wanted to provide a personalised, professional service to our valued Clients at all times, like you, we want to spend time with our family and friends over the Christmas holiday. We would like you to know that we will be monitoring our support desk on a `skeleton' basis during this holiday period and would like you to be assured that if your problem is totally urgent we will endeavour to do our best to solve your problems in a timely manner. We respectfully ask you to be patient during this holiday period and only submit a support ticket if it is absolutely urgent to your business needs and, of course, we will do our very best to provide you with the excellent support we strive to maintain during the rest of the year. May we take this opportunity of wishing you and yours a very merry Christmas and a peaceful and prosperous New Year
Seasonal Best Wishes from Paula Brett & Dan Thompson D9 Hosting
22/12/2007
Cancellation Notices
9th December, 2007 If you are receiving emails saying your account has been cancelled, please disregard these. Because we have changed to a new billing system, and we are in the process of turning the old one off, there is some bouncing back of IPN (instant payment notifications) with PayPal because we cancelled your subscriptions. Please bear with us - we are confidence this will settle down fairly quickly. Many thanks indeed for your patience. Paula Brett & Dan Thompson
09/12/2007
PayPal Subscriptions
8th December, 2007 If you set up a PayPal subscription when you originally opened your D9 Hosting account, you will have received an email today informing you that your subscription has been cancelled. The reason for this is because not only have we updated our website and customer area, we have also updated our billing system. Therefore, all PayPal subscriptions originally created will not work with our new billing sytem. Your account is still in good standing, however, it has not been cancelled or suspended. Additionally, you will, of course, receive a reminder from us when your hosting package or domain name is due for renewal. If you have any questions about this, please don't hesitate to submit a ticket to us.
Paula Brett & Dan Thompson
D9 Hosting
http://www.d9hosting.co.uk/support.php
08/12/2007
Up-Date Your Contact Email Address TODAY!
8th December, 2007 To ensure that all important messages from D9 reach you, please make sure that you keep your contact email address up-to-date at all times. Paula Brett & Dan Thompson http://www.d9hosting.co.uk/support.php
08/12/2007
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